shopping.
how do I place an order? Orders may be placed on this website by clicking on the Shop Online link and adding the desired item(s) to your shopping cart. Follow the instructions on your screen to proceed through our safe and secure online checkout procedure.
For phone orders, please call us at 888.808.9289 Monday through Friday, 10 am to 6 pm Pacific Standard Time. Please make note of the item(s) you want and we will be happy to process your order over the phone.
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what is a pre-order? We sometimes offer pre-orders for products that are currently in production for the coming season and/or not yet available for retail. By placing a pre-order, you will be guaranteed the style and color of your choice before that particular item sells out.
Pre-orders ship by the approximate date shown on the product page, but all shipping estimates are subject to change without notice. If you wish to cancel a pre-order, please contact us immediately to avoid shipping and other charges.
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how do I see your bags in different colors? You can view our colors in the following two ways: (1) By clicking on the individual swatch thumbnails on the product page, you will bring up a small window that enlarges the swatch to full view; and (2) By clicking on the "zoom/additional views" link underneath the product image, a small window will pop up with several images that show you colors, close-ups and detailed product shots for each of our styles.
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what methods of payment do you accept? begeren accepts Visa, MasterCard and American Express online and by phone.
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is my credit card information secure? Absolutely! The secure area of begeren.com utilizes high-grade 256-bit Secure Sockets Layer (SSL) technology to encrypt your personal data and credit card information. As you proceed through checkout, simply look for the yellow padlock (usually visible at the bottom of your browser window or in your URL bar) which ensures that your information remains safe. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you are entering a secure area. SSL encryption technology prevents your personal information from being decoded by an outside party while it is being transmitted to our secure processing network.
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do you charge my credit card immediately? No. Upon order placement, begeren will only pre-authorize your credit card for the amount of the purchase. This pre-authorization ensures account authenticity and sufficient funds. Your card will not be charged until we ship your order.
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will I be charged sales tax? Only orders shipped to California addresses will be charged state-mandated sales tax of 8.25%. All other areas enjoy tax-free shopping!
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why did I receive a request to verify my transaction? begeren takes every reasonable effort to investigate and prevent online credit card fraud. If our card processing network was unable to verify the information you provided at checkout, or if your account was flagged by our network for security purposes, we may ask you to submit additional information as a safety measure before processing your order.
We may also ask international customers to verify their billing information and submit proof of identity if the transaction appears suspicious.
Customers receiving such requests must submit the verification needed within seven (7) days of contact; otherwise your order will be cancelled.
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I'm having trouble viewing my shopping cart or checking out. Please ensure you have Javascript and cookies enabled in your browser. By default, these options are usually enabled upon initial installation of your browser. If you suspect they may be disabled, learn how to enable them by following these step-by-step instructions.
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can I change my order after submitting payment? If you would like to modify or cancel your order after payment has already been submitted, please contact us immediately to request a change. We strive to complete all orders as soon as possible and changes cannot be made once an order has been processed and shipped.
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I didn't receive a confirmation after placing my order. You may have incorrectly entered your email address, or your email program has inadvertently filtered the confirmation email into your junk folder. To ensure you continue receiving notifications from us regarding your order, please add our email cs@begeren.com to your address book or list of accepted senders. AOL users, please remember that there is no "www" in your email address.
If you are unable to locate your order confirmation, please contact Customer Service to verify your information or to address any concerns about your order.
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how do I check the status of my order? When your order has shipped, you will receive an email containing your UPS or USPS tracking information. You may view the progress of your delivery online at our carriers' websites by entering your tracking number.
To check the status of an order that has not yet shipped, please contact Customer Service and we will be happy to assist you.
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will I get a receipt for my order? Yes, we will email an order receipt/confirmation after you have successfully placed an order.
We also include a printed invoice/receipt with all orders shipped out, along with our Return Policy, Customer Return Form and Care Card.
Please note that we do not issue gift receipts; therefore, all printed receipts included in your package will show pricing information. If you require special handling for a gift, please contact us immediately after placing your order so we can assist with your shipping needs.
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who do I contact if I have an issue with my bag? We hope that you never will! We take pride in the fact that each begeren bag is carefully handcrafted and individually inspected to meet our high quality standards, but realize that on rare occasions an issue may occur due to unintentional human error.
If you purchased a begeren bag from one of our retailers, please return the item to that retailer for assistance. Every store has a different return policy that we must honor, but we'll make every effort to work with that store to make sure you remain a loyal begeren fan! If you purchased your bag directly from this website, please contact Customer Service immediately so we may remedy the problem.
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do you offer gift-wrapping, gift certificates or other special services? Gift-wrapping is not a service that we offer as a standard option, although we would be happy to work with you on an individual basis if the need arises. Please contact Customer Service for more information.
Gift certificates are currently not available on begeren.com.
For other special services, please contact us and we'll see what we can do. We pride ourselves on personalized customer care and are willing to look at each case to make sure you are100% happy with your shopping experience.
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shipping & handling.
where do you ship? We ship throughout the United States (including Alaska, Hawaii and the U.S. Territories*) via UPS and USPS Priority Mail, as well as to most countries worldwide that are supported by USPS Global Express Mail delivery.
However, for security reasons, we do not ship to P.O. Boxes or APO/FPO addresses, nor we do ship to the following countries: Nigeria, Russia, Indonesia, Egypt, Thailand and Israel.
*U.S. Territories include American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands.
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what are your shipping and handling charges?
Shipping and handling charges are automatically calculated after you enter your shipping address during checkout. They are determined by the total weight of your order and therefore will vary according to package weight and destination.
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what is your international shipping policy? For our Canadian and other international customers, please note that shipping charges do not include brokerage fees, import duties or taxes that may be levied when the package reaches your country. We do not collect these charges and cannot predict what your particular charges may be. If you do incur any additional charges, they must be rendered in order for your package to clear customs. We are required by law to disclose the full value and description of the package contents and cannot alter this information.
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when will I receive my order? Unless any special delivery dates are noted on our product pages, in-stock items usually ship within two (2) business days of order placement and take up to five (5) business days for delivery.
Pre-orders or items with unusually high demand may require additional time for production and shipment. You will be notified immediately in the event of any backorders.
Please refer to the color-coded map below for UPS ground delivery estimations. Estimated transit times do not include weekends or holidays. We currently do not offer Saturday delivery.
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do you offer expedited delivery? We understand that at times you may want your new bag to arrive before a special occasion! To guarantee delivery by a specific date, we offer expedited shipping via special arrangement. Please contact us before placing your order to inquire about product availability; if the bag you desire is in-stock, we will ship as soon as possible using one of our express carriers. Please note that additional shipping charges will apply.
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how do I track my package? All completed orders receive a tracking number and are emailed to you upon leaving our warehouse. For the security of your package, we require signature acceptance upon delivery and recommend shipping to a location where you or someone will be available to sign for your package (such as your place of business or a neighbor's address).
In some cases, items ordered together may arrive in different boxes and therefore have separate tracking numbers. We will notify you when all packages have been shipped with their respective tracking information.
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it's been a while and I still haven't received my order. For in-stock items, please allow two (2) weeks to receive your goods, as shipping delays with our carriers are sometimes inevitable. If that period has already passed, refer to your UPS or USPS tracking information for details pertaining to your shipment.
All of our shipments require signature acceptance upon delivery. UPS and USPS will attempt to deliver and obtain a signature up to three (3) times before returning packages to our warehouse. We will notify you if your order was returned to us due to non-delivery.
For pre-orders or backorders, please contact Customer Service to obtain your order status.
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I was out of town; did not sign for the package; refused the package. now what? If an order is returned, refused or unclaimed due to customer refusal, customer negligence/absence, or incorrect shipping information that was provided, we will attempt to contact you to resolve the issue. If no response is received, you will be liable for all shipping charges incurred plus a 15% restocking fee.
Please make sure that the shipping information on your order is correct and that someone will be available to sign for your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed or undeliverable packages, will require an additional re-shipping charge.
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returns & exchanges.
what is your return policy? begeren takes every effort to ensure only the highest-quality materials and craftsmanship for our products. If for any reason you are not delighted with your purchase, please contact us by phone or email immediately so that we can expedite handling of your return request.
You may request a refund or exchange for unworn, unused and/or defective merchandise purchased from begeren.com within fourteen (14) days of delivery. All return packages must be postmarked within the fourteen (14) day period to be accepted. A 15% restocking fee will be applied to refunds only. Jewelry, sale and clearance items are considered FINAL SALE and may not be returned or exchanged. All items must be in brand-new condition with original tags still attached. Please note that you will be responsible for all return shipping charges unless special circumstances apply within our discretion.
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how do I return an item? Our Return and Exchange Policy and instructions for requesting a return are included with every order we send out. Please complete the Customer Return Form enclosed in your package. You must obtain a Return Merchandise Authorization (RMA) number by phone or email before shipping any items back to us. Returns or exchanges without an RMA will be refused and returned to sender at the sender's expense.
Please note that an RMA does not guarantee a refund or exchange. We reserve the right to refuse a refund or exchange if it is determined that returned items do not meet our Return and Exchange Policy requirements.
All return packages must be postmarked within fourteen (14) days of the original date of delivery.
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how do you process refunds? Once we receive and approve your return, the purchase price of the item will be refunded immediately to your credit card less shipping charges and a 15% restocking fee. Shipping charges from the original shipment are non-refundable. Depending on your bank's policies, it may take up to two (2) billing cycles for the refund to appear on your credit card statement.
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how do you process exchanges? All exchanges for in-stock items will be shipped as soon as we receive and approve the return of your exchanged item. Exchanges for items on backorder will be shipped as soon as the items become available. We will cover shipping for the exchange of defective merchandise. If you request an exchange for any other reason, your original credit card will be billed for the price difference (if applicable) and for new shipping charges incurred.
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